Cruse said everything seemed fine.
"They told us it'd be three weeks," he said.
But, from there, the picture got blurrier.
Cruse said the family went back to Wal-Mart two weeks later, but the studio was gone.
"I feel like somebody set up shop and pulled a scam on us," he said. "Companies don't just close down without warning in three weeks."
Cruse spent $150 on the photos, and he was mad.
The studio's website says it's closed. The parent company, CPI, closed hundreds of studios in Wal-Mart and Sears locations across the country.
Wal-Mart spokesperson Danit Marquardt, released a statement to Eyewitness News:
"We know that family photos are incredibly important to our customers. We are working to help ensure our customers receive the photos they ordered from CPI. If we are not able to get the photos from CPI, we will refund the cost of the photos to customers with a valid receipt at the customer service desk at the store where the order was placed. Customers can also call 1-800-Walmart if they have any questions."
For Cruse, it's not a picture-perfect ending, but it will work.
"At this point," he said, "if we could even get the money back that would suffice."