Samsung releases details about exchange process for recalled Galaxy Note 7
BALTIMORE (WBFF) -- Samsung has released details about the company's Product Exchange Program after recalling 2.5 million of its Galaxy Note 7 smartphones on Friday.
The company found that batteries in some of the devices were exploding or catching fire. As a result, it is pulling the phones from store shelves in 10 countries, including South Korea and the United States.
The phones launched only two weeks ago.
Jourael Apostolides said on Friday that he doesn't have any complaints about his two-week-old Galaxy Note 7.
However, he said the recall news is not a good sign.
"It's still a little unnerving to think that your phone could blow up, especially with when you're sleeping," Aposotolides said. "Everybody charges the phone when they're sleeping."
Customers who purchased a Note 7 will be able to exchange the device for a new one that will be made available next week, according to a statement issued by the company on Friday.
Customers can also exchange it for a Galaxy S7 or S7 Edge, and can replace specific accessories accordingly for the phone.
Those who participate in the exchange program will also receive $25 from the company in the form of a gift card or an in-store or billed credit from their carrier.store/bill credit from their carrier.
The four major U.S. cell phone carriers also released information on returns of the recalled devices:
- Verizon says it will waive the restocking fee through Sept. 30 for Note 7 customers who wish to return or exchange their phones.
- T-Mobile plans on offering a full refund and waiving the restocking and shipping fees for the Note 7 and phone-related accessories.
- Sprint announced that customers can exchange the Note 7 at a local store for "a similar device until the issue is resolved."
- A spokesperson for AT&T said the company is still working on the details for their exchange process.
Information from The Associated Press was used in this story.