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US regulators: Official recall of 1M Samsung Note 7 phones

FILE - In this July 28, 2016, file photo, the Galaxy Note 7, foreground, is displayed in New York. In a statement issued Friday, Sept. 9, 2016, the U.S. Consumer Product Safety Commission said owners of the Galaxy Note 7 smartphones should turn them off and stop using them because of the risk that their batteries can explode. (AP Photo/Richard Drew, File)

BETHESDA, Md. (AP) — U.S. regulators are issuing an official recall of Samsung's Galaxy Note 7 phone because of the risk that its batteries can explode or catch fire.

Samsung already has voluntary recalled the devices, but the U.S. Consumer Product Safety Commission is stepping in on a formal recall.

Samsung says it has confirmed a few dozen instances of the problem, out of 2.5 million phones sold. Samsung promised replacement devices, but that was put on hold while regulators reviewed the situation.

The recall comes at a crucial time for Samsung, as its rival Apple just announced its own latest versions of the iPhone. The Note series is one of Samsung's most expensive, and demand for the phone had been high.

Contact Samsung if you're unsure if your phone is part of the recall. They can be reached at 844-365-6197.

If your phone is part of the recall, contact your provider. The following is a list of the numbers to call:

AT&T:
1-800-331-0500
http://www.att.com/esupport/


Best Buy:
1-888-237-7289
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994


Sprint:
1-888-211-4727
http://newsroom.sprint.com/news-releases/


T-Mobile:
1-844-275-9309
http://t-mo.co/Note7_Exchange


U.S. Cellular:
1-888-944-9400
http://www.uscellular.com/about/


Verizon:
1-800-922-0204
http://www.verizonwireless.com/smartphones/

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